The Role object can be used to represent the different parts of an organization that are involved in a specific process or workflow. For example, in a customer journey map, a role might represent the customer service team, while in a work flow diagram, a role might represent a marketing team.
By defining roles in a diagram, organizations can ensure that everyone has a clear understanding of their responsibilities and that the right individuals or teams are involved in the right activities at the right time. This can help to improve the overall efficiency and effectiveness of the organization and to ensure that everyone is working towards the same goals.
Overall, roles play a critical role in helping organizations to align their goals, improve their processes, and ensure that everyone is working together towards a common vision.