The symbol of conversation represents a communication or exchange of information that occurs between two or more participants in a process. It is used to illustrate the interaction and flow of information between the participants.
For example, in a customer service process, the conversation symbol might represent a phone call, email exchange, or chat conversation between a customer and a customer service representative. In a procurement process, the conversation symbol might represent a negotiation between a buyer and a supplier.
The conversation symbol is often used in conjunction with other symbols in a business process diagram, such as events, to provide a more complete view of the process. By including the conversation symbol in a diagram of a business process, organizations can better understand the flow of information and communication that occurs throughout the process, and identify areas for improvement or optimization.