Performance Indicator

A performance indicator is a metric or measure that is used to evaluate the success or effectiveness of a business, process, or system. Performance indicators are used to track and assess the progress of a business towards its goals and objectives.

Performance indicators can be used to measure a wide range of business activities, including:

  • Financial performance: indicators such as revenue, profit, and return on investment can be used to measure the financial performance of a business.
  • Customer satisfaction: indicators such as customer satisfaction scores or net promoter scores can be used to measure the level of satisfaction of the business’s customers.
  • Operational efficiency: indicators such as cycle time, error rate, or capacity utilization can be used to measure the efficiency of the business’s operations.
  • Employee performance: indicators such as productivity, turnover rate, or absenteeism can be used to measure the performance of the business’s employees.

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