Business Operating Model

Purpose: The purpose of the Business Operating Model is to visualize how an organization functions and delivers value to its customers. The model presents a ‘one-page-overview’ of the organization and offers a quick way to communicate an organization’s value structure to different types of stakeholders.

Core concerns: The Business Operating Model can be put together in numerous ways including information on Stakeholders, Business Processes, Products, Projects, Channels, Key Performance Indicators and more. This enables you to create a Business Operating Model that reflects your organization’s specific value chain in detail. Below is an example of a Business Operating Model that shows a business’s suppliers, high-level processes, products & services, channels and customer segments:

Relation to other templates: The Business Operating Model is a strategic model that can be supplied with more detailed models such as a Business Capability Model, Requirement Models, Stakeholder Models and the Business Ecosystem Model.

Properties and metadata: The Business Operating Model can for example retain the following information:

  • A description of the diagram
  • Link to the owner of the diagram
  • Link to the one responsible for the accuracy of the diagram
  • Audits (auto generated information regarding its current state and access rights)
  • Associated documents, diagrams and other objects
  • Inherent Risk detailing risk considerations
  • Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
  • Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Business Operating Model’s properties dialogue window, where the information can be viewed and edited:

Work product

artifact associated with the execution of a process
SOURCE: ISO/IEC 33001:2015

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Task

recommended action intended to contribute to the achievement of one or more outcomes of an architect...

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System

combination of interacting elements organized to achieve one or more stated purposes
SOURCE: ISO/IE...

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Stakeholder

individual or organization having a right, share, claim, or interest in an architecture or in its po...

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Stage

period within the life cycle of an entity that relates to the state of its description or realizatio...

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Resource

(enterprise) entity that provides some or all of the capabilities required to execute an enterprise ...

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Repository

place where work products and the associated information items are or can be stored for preservation...

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Registry

book or system for keeping an official list or record of work products and the associated informatio...

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Reference-base

source of information comprising descriptions of generalized enterprise architecture concepts, requi...

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