Conversation link refers to the relationship and communication between different participants or components within a larger system. It represents the exchange of messages or information between different participants or components, such as a system and a user, or two different systems.
For example, in a system where a user interacts with a chatbot to obtain customer support, the conversation link might be illustrated through a line connecting the user and the chatbot to represent the conversation between them. The conversation link might then continue with a line connecting the chatbot and the customer support system to represent the resolution of the user’s issue.