Technology refers to the systems, tools, and platforms that are used to support and facilitate activities or processes. Technology can be represented in a variety of diagrams, for example, in a customer journey map, technology might refer to the systems and platforms used by customers to interact with a company, such as a website, mobile app, or chatbot, while in a process map, technology might refer to the systems used to automate and optimize different stages of a process, such as workflow management software or artificial intelligence tools.