QLM Users

An opportunity refers to a positive external factor that can be leveraged to improve a process, workflow, or journey. It is a chance or possibility that can be seized to create benefits and enhance outcomes. For example, in a customer journey map, an opportunity might refer to a new market or a gap in the market that can be filled.

Outcomes are high-level, business-oriented results produced by capabilities of an organization, and by inference by the core elements of its architecture that realize these capabilities. Outcomes are tangible, possibly quantitative, and time-related, and can be associated with assessments. An outcome may have a different value for different stakeholders.

The notion of outcome is important in business outcome-driven approaches to Enterprise Architecture and in capability-based planning. Outcomes are closely related to requirements, goals, and other intentions. Outcomes are the end results, and goals or requirements are often formulated in terms of outcomes that should be realized. Capabilities are designed to achieve such outcomes.
Outcome names should unambiguously identify end results that have been achieved in order to avoid confusion with actions or goals. At a minimum, outcome names should consist of a noun identifying the end result followed by a past-tense verb or adjective indicating that the result has been achieved. Examples include “First-place ranking achieved” and “Key supplier partnerships in place”. Outcome names can also be more specific; e.g., “2015 quarterly profits rose 10% year over year beginning in Q3”.

A package is a general purpose grouping mechanism.

Package properties

The Package tab

The References tab

The Extensions tab

A path is used to model the logical communication (or distribution) relations between nodes. It is realized by one or more communication networks (or distribution networks when modeling physical elements; see Chapter 11), which represent the physical communication (or distribution) links. The properties (e.g., bandwidth, latency) of a path are usually aggregated from these underlying networks.
A path connects two or more nodes. A path is realized by one or more networks. A path can aggregate nodes.

Path properties

The Path tab

A peripheral can be any type of item which exists in the infra structure which you want to add to a InfraStructureDiagram. Typically it is a hardware device which is physically defined by a HardwareComponent.

Peripheral properties

The Peripheral tab

The Economy tab

A policy is a symbol that represents a set of rules or guidelines that govern an organization’s behavior, decisions, or actions. Policies can be depicted in various types of diagrams, such as Requirement Model, Strategy Model, or Value Chain Model, among others.

Here are some examples of policies that could be represented as symbols in diagrams:

• Acceptable Use Policy: a policy that outlines acceptable and unacceptable behaviors when using an organization’s technology or network resources.
• Security Policy: a policy that defines how an organization’s information and technology assets should be protected from unauthorized access, use, disclosure, disruption, modification, or destruction.
• Privacy Policy: a policy that informs individuals how their personal information is collected, used, stored, and shared by an organization.
• Environmental Policy: a policy that establishes an organization’s commitment to sustainability and outlines its approach to minimizing its environmental impact.
• Human Resources Policy: a policy that governs employee conduct, benefits, leave, compensation, and other employment-related matters within an organization.
• Compliance Policy: a policy that outlines an organization’s commitment to complying with relevant laws, regulations, standards, and guidelines in its operations and activities.

These are just a few examples of policies that could be represented as symbols in diagrams. The specific content and format of policies may vary depending on the organization’s industry, size, mission, values, and other factors.