Location refers to a specific physical or virtual place where activities or events occur. Locations can be used in a variety of diagrams, such as Infrastructure Diagram, Strategy Model, and Customer Journey Maps, to represent the different stages or steps in a process or journey.
For example, in a customer journey map, a location might represent a physical store, an online store, or a customer service center.
By representing locations in a diagram, organizations can visualize the different stages or steps in a process or journey, and they can identify areas where they can improve efficiency, optimize resources, and enhance the customer experience.