Archives: Templates

Templates and model types in the QualiWare platform.

Usage

Usage is a concept in Class Diagrams that represents a relationship between elements, indicating that one element (the client) uses or depends on another element (the supplier) without specifying the nature of the relationship in detail. The Usage relationship is a type of dependency that implies that the client element requires the presence of the supplier element to perform its function, but does not imply any kind of ownership or control over the supplier.

In a Class Diagram, Usage can be applied to various elements such as classes, interfaces, components, or packages. It helps to model the dependencies and connections between elements in the system, highlighting how different elements are related and rely on each other.

Example: In a Class Diagram for a system that manages a library, you might have a class called “LibrarySystem” that uses another class called “Book”. The Usage relationship between these classes indicates that the “LibrarySystem” class depends on the “Book” class to perform its functions, such as managing book loans and returns. This relationship shows that the “LibrarySystem” requires the presence of the “Book” class, but it does not imply any ownership or control over the “Book” class by the “LibrarySystem”.

Treasure Hunt

Description of this template will be available soon.

Transport System

Transport system refers to the physical or virtual systems that are used to transport goods or information from one location to another within a larger system or network. A transport system can include a variety of components, such as vehicles, shipping containers, information technology systems, and other equipment that is used to move goods or information.

Arrows or lines may be used to show the direction and flow of transport within the system, as well as the connections between different components. For example, a line might connect a shipping container to a truck to represent the movement of goods from a warehouse to a shipping port. Similarly, a line might connect a computer network to a satellite to represent the transfer of information between different locations.

Touch Point

A touchpoint refers to any interaction or point of contact that a customer has with a company during their journey. Touchpoints can occur at various stages of the customer journey, from initial awareness of a company’s products or services, to post-purchase support and beyond.

Touchpoints can be physical (such as visiting a store or interacting with a sales representative) or digital (such as using a company’s website, mobile app, or social media channels). They can also be proactive (such as a sales call or promotional email) or reactive (such as a customer service call or complaint).

Each touchpoint represents an opportunity for a company to engage with its customers and make a positive impact on their experience. Touchpoints can influence a customer’s perceptions of a company, and if handled well, can lead to increased customer satisfaction, loyalty, and advocacy.

When mapping the customer journey, it is important to consider all of the different touchpoints that a customer may encounter, and to design them to be as positive and seamless as possible. This can help to create a more consistent and enjoyable customer experience and increase customer satisfaction and loyalty.

Timeframe

In a Strategic Roadmap, the symbol Timeframe is used to represent a specific period of time or a range of time during which a project, initiative, or objective will be executed. It usually appears as a horizontal bar or a line on the roadmap, and its length or position can indicate the duration or start/end date of the associated activity.

For example, in a Strategic Roadmap for a software development company, the Timeframe symbol might represent a six-month period during which the company plans to release a new product. The length and position of the symbol on the roadmap would indicate the start and end dates of the development, testing, and launch phases of the project. By including the Timeframe symbol on the roadmap, stakeholders can quickly understand the timing and duration of the company’s initiatives and plan their own activities accordingly.

Tick Mark

Description of this template will be available soon.

Threat

A threat refers to a negative external factor that can impact a process, workflow, or journey. It is a potential risk or challenge that needs to be recognized and addressed. For example, in a customer journey map, a threat might refer to a new competitor or a change in regulations that can impact the business.

Things

The symbol of things typically represents the physical or digital assets that are involved in the ecosystem. These assets might include products, services, infrastructure, and other resources that are used or consumed by the businesses and stakeholders in the ecosystem.

For example, in an e-commerce ecosystem, the things symbol might represent the products that are sold online, the warehouses where they are stored, or the delivery trucks that transport them. In a transportation ecosystem, the things symbol might represent the vehicles, roads, and other physical infrastructure that are used to move people and goods.