Customer Journey Map
The Purpose of the Customer Journey Map template is to document the customer’s journey from awareness to the end of their interaction with an organization, covering possible touch points from the customer’s perspective.
Critical Path Method Diagram
The Purpose of the Critical Path Method Diagram (CPM Diagram) is to reveal the critical path through a project, i.e. the list of activities that needs special attention since a delay in these activities will delay the whole project.
The purpose of the Infrastructure Diagram template is to document the physical infrastructure of the enterprise, which includes but is not limited to databases, wires, firewalls, computers etc.