Process Architects | QualiWare Center of Excellence

Workflow Diagram

Purpose: The purpose of the Workflow Diagram template is to document the Business Processes of an enterprise at the activity level.

Concerns: The Workflow Diagram template should be used to document the Activities, Roles, Business Events, Activity Paths and Workflow Conditions of a Business Process. Available in the default modeling syntax are also Business Objects, External Objects, Information Systems, Database, Inventory, Information Flow and Logistical Flow. The syntax can be easily extended to include more objects such as Requirements, Business Rules and Goals. Below you can see an example of a Workflow Diagram with multiple Roles that are modelled vertically:

Relation to other templates: The Workflow Diagram does not support BPMN, if using that notation, you should model in the Business Process Diagram template. The Workflow Diagram can link to other Workflow Diagrams and are typically linked to by Business Process Networks. In the picture below, you can see another example of a Workflow Diagram. Here the Roles are modelled horizontally and you can see the links to and from other diagrams at two Business Events (‘ECR completed’ and ‘Rework’):

Other functionalities: In QLM, you can control which buttons related to risk management are shown below activities. You can choose to hide or show Risks, Controls and Key Controls. Both Controls and Key Controls are a type of Activity. From the Risk related toolbars (available via the “Actions” tab on the right-hand side of the Canvas in QLM) choose the following button to control what button panels appear on the Activity objects:

Properties and metadata: The Workflow Diagram can for example retain the following information:

A description of the diagram
Information on cost and duration of the process
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Workflow Diagram’s properties dialogue window, where the diagram’s properties can be viewed and edited:

Stakeholder Model

Purpose: The purpose of the Stakeholder Model template is to document internal and external individuals or groups who have a stake in for example an enterprise or a project. Below, you can see an example of a Stakeholder Model of Order Management:

Core concerns: Stakeholders can be grouped via Business Scope. Stakeholder relations are illustrated via the Interaction connection. Beyond this, you can enrich the Stakeholder Model with Capabilities, Business Processes, Information Systems, Initiatives, and Projects. Below, you can see several groupings of stakeholders:

Relation to other diagrams: The Interaction connections in the Stakeholder Model can be broken down into Requirement Models. The internal structure of the organization is modelled in an Organization Diagram while the interaction between the organization and its external environment can be modelled in a Business Ecosystem.

Properties and metadata: The Stakeholder Model can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Stakeholder Model’s properties dialogue window, where the properties can be viewed and edited:

Sequence Diagram

Purpose: The purpose of the Sequence Diagram template is to document interactions between processes over time. Below you can see a Sequence Diagram for a car rental’s booking system:

Core concerns: Sequence Diagrams are typically used to document object interactions over time in a use case for an Information System. Objects are situated along vertical Lifelines. Horizontal arrows that travel between the lifelines in a set sequence are used to illustrate how message exchanges occur at a specific point in time. The objects available in this model are Lifelines, Combined Fragments, Interaction Use, Gates, Time Constraints and Duration Constraints and Messages. Below, you can see an alternate example of a Sequence Diagram for a car rental’s booking system:

Relation to other templates: Though the customer can be included in this type of diagram, you should use the Customer Journey Map to document and analyze the customers’ interactions with your organization. If you want to map a simpler view of actors’ interactions with a system without details on time constraints, you can use a Use Case Diagram.

Properties and metadata: The Sequence Diagram can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Sequence Diagram’s properties dialogue window, where the properties can be viewed and edited:

Decision Model

Purpose: The purpose of the Decision Model template is to document complex decisions by modelling decision trees that illustrates decision gates. Below you can see an example of a Decision Model:

Core concerns: Complex decisions can be documented as decision trees. The model illustrates the Business Decision and its underlying Rule Families. The Rule Families can contain Rule Family Tables, that precisely describe the outcome of a given set of variables. Below you can see an example of a Rule Family Table:

Relation to other templates: Where the Decision Model template illustrates the decision gates, the end to end process is described in either a Work Flow Diagram or a Business Process Diagram.

Properties and metadata: The Decision Model can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Decision Model’s properties dialogue window, where the information can be viewed and edited:

Business Process Network

Purpose: The purpose of the Business Process Network is to at document a mid- to high-level view of Business Processes and their interrelationships.

Core concerns: The Business Process Network template enables the documentation of top to mid-level processes. The core objects available to model with are Business Processes, Business Events, Business Objects, Business Scope, Information Systems, and different types of connections. Below you can see two examples of a Business Process Network modelled in different styles.

High level process view without business events or connections between processes:

High-level process view where business events and connections indicate a flow between processes, stakeholders and customers:

Relation to other templates: The top-level processes would typically be broken down to one or more levels of mid-level processes. The last level of Business Process Networks can then be broken down to several Workflow Diagrams or Business Process Diagrams detailing the activities contained within the business process

Properties and metadata: The Business Process Network can for example retain the following information:

Description of the diagram
Link to the owner of the diagram
Link to the one responsible for executing the processes in the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

In the picture below you can see the Business Process Network’s properties dialogue window, where the diagrams properties can be viewed and edited:

Business Process Diagram

Purpose: The purpose of the Business Process Diagram template is to enable workflow modelling using the industry standard BPMN (Business Process Modeling Notation).

Core concerns: The Business Process Diagram template supply you with the BPMN icons that enable you to draw a workflow diagram. These icons include different types of events, activities, gateways, connectors, as well as pools, lanes and artifacts such as data objects and messages. The Business Process Diagram is typically used to illustrate business processes and software processes used in requirement documentation. Below is an example of a classic BPMN diagram with swimlanes:

To ensure the right BPMN syntax, the Business Process Diagram template will continuously perform Graphic Syntax Checks while you model. When a graphic syntax error occurs, you will be met with an error message like the one shown below:

Other functionalities: The Business Process Diagram can enable the execution and automation of a process when the diagram is converted into XML type files.

If you don’t wish to have a visible pool in your diagram, you can choose to have a ‘default pool’ that doesn’t have to be graphically represented. You can see an example of a diagram without pool and lanes below:

Relation to other templates: The Business Process Diagram template is exclusively aimed at modeling using the BPMN standard. If the BPMN is not chosen as a mandatory standard, the WorkFlow Diagram template, which has fewer syntax limitations, can be used instead.

The Business Process Diagram is typically linked as a decomposition of a Business Process contained in a Business Process Network template.

Properties and metadata: The Business Process Diagram can for example retain the following information:

Description of the diagram
Expression and query language
Link to the owner of the process
Link to the one responsible for executing the process
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

In the picture above you can see the Business Process Diagram’s properties dialogue window, where the diagram’s properties can be viewed and edited:

For more information: about the BPMN standard please visit OMG’s dedicated website.

Business Process Cooperation Viewpoint

Purpose: Designing, deciding

Concerns: Dependencies between business processes, consistency and completeness, responsibilities

Scope: Multiple layer/Multiple aspect

The business process cooperation viewpoint is used to show the relationships of one or more business processes with each other and/or with their environment. It can be used both to create a high-level design of business processes within their context and to provide an operational manager responsible for one or more such processes with insight into their dependencies. Important aspects of business process cooperation are:

Causal relationships between the main business processes of the enterprise
Mapping of business processes onto business functions
Realization of services by business processes
Use of shared data

Each of these can be regarded as a “sub-viewpoint” of the business process cooperation viewpoint.