Section 2: Current Architecture Summary

2.1 Strategic Goals and Initiatives

See below a table mapping specific strategic goals to specific strategic initiatives and then those initiatives to the supporting EA components.

Strategic Goals	Strategic Initiatives	Supporting EA Components
Maintain Solid Financial Growth	Increase gross revenue by at least 15% per year.Increase overall profit by at least 3% per year.	New Sales & Customer Portal, Product Parts Database, Customer Database, Sales Database
Increase Market Share	Achieve/maintain #1 market share in at least one product line per division.Increase market share through acquisition/mergers where appropriate. Introduce at least one new product per year in each division.	Sales Database, Inventory Management System, Warehouse Management System
Increase Product Competitiveness	Reduce defects in consumer and industrial divisions to less than 0.3%Reduce defects in aerospace division to less than 0.1% Maintain at least a 95% customer satisfaction rating for consumer/industrial products. Maintain at least a 99% customer satisfaction rating for consumer/industrial products. Reduce average product time-to market by 8% annually in 2005-2008	Lean Manufacturing Accelerated Improvement Workshops, Supply Chain Management System, Customer Service Database, Capacity Planning and Control System, ERP System
Promote Organizational Excellence	Increase employee satisfaction survey ratings by at least 6% annually in 2005-2008Lower employee turnover in manufacturing plants by at least 10% in 2005 and 2006. Increase participation in employee school tuition program by at least 5% annually.	Employee Opinion Surveys DatabaseEmployee Involvement Programs Database

Table 2 – Strategic Goals and Initiatives

Business Processes and Information Flows

The table below tracks DMC, Inc.’s lines of business (LOBs) to key processes supporting those LOBs, including information flows between systems and finally the supporting EA components.

Line Of Business	Key Processes	Information Flows	Supporting EA Components
Sales	Marketing	Daily Marketing and Sales data pushed to data mart. Periodic summaries	Sales Data mart Website, Sales & Inventory Database, Laptops, Remote Access Extranet
	Commissions	Recording and payment of sales commissions, in conjunction with base and bonus plans	Sales Database, e-billing system, Customer database
	Sales Force	Daily Sales and Marketing follow-up between customer service and field sales force	Sales force tracking database, ERP payroll module and database, Supply Chain Management Database
Manufacturing Operations	Production Work Centers	Daily Capacity Planning and Scheduling data by work center	Mfg. Ops Website by Logistic work group
Manufacturing Operations	Supplier Parts Orders	Daily/Biweekly/Monthly receipts and issues log	Mfg. Ops Website by Logistic group
Customer Support Offices	Customer Service Level Support Process	Customer Feedback	Mfg. Ops Website by Logistic work group
Warehouse Operations	Automated Warehouse Management	Daily/Weekly/Biweekly/Monthly schedule of products move report	Mfg. Ops Website by Logistic group
Warehouse Operations	Logistics	Daily/Weekly/Biweekly, Monthly report of carrier activities	Mfg. Ops Website by Logistic group

Table 3 – Business Processes and Information Flows

2.3 Systems and Services

DMC, Inc. has a complete suite of systems and services which support the flow of information between all of DMC’s lines of business. This is a blend of COTS and in-house developed applications, web interfaces and backend databases which seamlessly integrate and support the goals and strategy of the business. The new ERP planning and control system will provide internal users with the ability to management manufacturing, planning, scheduling, warehouse management, and customer service operations via a web-based front end. Users will be able through the web-based data-mart obtain current data and information to support daily operations status for management. These systems are highly integrated across the business unit and provide all users from data entry through management with online, real time data to support enterprise planning, scheduling and status for all of these systems and services are organized into the following areas:

Systems	Services
ERP System	Enterprise-wide planning, scheduling, management control and visibility of LOB measures and metrics
Customer Relationship Management System	Integration of sales and partner data with real time daily status of new orders and shipments
Warehouse Management System	Web-based tracking of inventory products
Web Portal	Internal and External visibility of company and partner information for sales, orders, inventory, deliveries, shipments and operations schedules

Table 4 – Systems and Services Components

2.4 Technology Infrastructure

DMC Inc’s technology infrastructure is summarized in three key areas: Common Operating Environment, WAN & LAN, and IT Standards.

A Common Operating Environment (COE) provides a uniform configuration of hardware and software throughout the enterprise to eliminate software and data incompatibilities and improve troubleshooting. This COE provides a view of the seamless integration of voice, data, and video EA components as well as artifacts that make up the Technology Infrastructure levels identified in DMC’s EA³ framework.

Substantial effort has been made to coordinate these IT architectures to maximize the flow of Voice, Data and Video. The infrastructure seamlessly integrates technologies such that collaboration can be performed virtually at all locations in the Enterprise.

Cost/Benefit analyses have driven DMC to a 95 to 99% uptime standard on most non-critical systems. Critical systems currently have a 99.99% uptime standard, and DMC is working to increase that standard to 99.9999%. Only completely redundant datacenters in disparate locations will increase reliability further.

All critical systems are scalable, at minimum, to twice the capacity needs of the 5 year Enterprise growth projection estimates. Non-critical systems vary greatly in terms of scalability.

Cost efficiency also varies greatly system to system. See Section 1: Governance and Principles for Enterprise standards regarding the purchase of new technologies.

We have thus far reduced duplicate services and redundancy in Technology Infrastructure systems by 10% since beginning the implementation of this Enterprise Architecture. Our goal is to reduce redundancy and duplication by an additional 20%.

2.5 IT Security

Security and confidentiality within the DMC technology infrastructure is paramount to the success of the business. DMC, Inc. will emphasize the availability of secure systems which provide user-level and two-factor authentication, all forms of encryption appropriate to the technology, digital signatures and non-repudiation. Due diligence in every area will be observed to ensure the confidentiality of our data. DMC will embark on a Security framework that will allow partners and suppliers with access through the DMC firewall protecting important proprietary data however allowing DMC partners and suppliers to view key collaboration information pertinent to developing partner and supplier relationships. This will include inventory information, goods shipment data, co-design and build information, as well as sharing data between sites to support customer development of key business drivers.

2.6 EA Standards

This section of DMC’s EA Plan provides documents and references to the standards that will be used as the Technical Standard Reference for the company. See Table 5 below for further information on DMC’s EA Standards Baseline and the Technical Standards Reference for each area.

DMC EA Standards Baseline	Technical Standards Reference
DMC Process and Tools	Macroscope DMU
DMC Voice, Data, Video Technologies	IEEE-Institute of Electrical and Electronic Engineers
DMC Operations Standards	Malcombe Baldridge Standards
DMC Change and Configuration Management Standards	European Committee on Standardization
DMC Architecture Design Standards	International Enterprise for Standardization

Table 5- DMC EA Standard Baseline

These standards are used when considering the addition of any new EA component.

Workforce Requirements

Staffing requirements are necessary components of any IT-related project pursued by DMC, Inc. To the extent possible, specific qualifications for each staff position are also required. DMC, Inc. staff managers are to fill these positions with only qualified personnel. Workforce requirements planning will incorporate turnover, vacations, and sick leave to the extent possible. Project employees will maintain an on-going training regimen to maintain and enhance the skills required to support the project. Training regimens will be components of and fully funded by the project’s budget.

DMC Job Role	Qualifications	Training Requirements
Project Manager	PMP Certification Program	PMP-1-24524 Plan
Sales Analyst	SAT Certification Program	SAT-3-581603 Plan
Manufacturing Planner	APICS Certification Program	CPIM-11-37-65734 Courses
Systems Analyst	IIE Certification Program	IIE-26-482-56391 Structure
First Level Manager	DMC Line Management Certification Program	DMC-2-471-640 Plan

Table 6-DMC Workforce Training Requirements

API Architecture Metamodel

An Application Programming Interface (API) is a construct that enables communication between systems. Integration between systems in complex environments continues to be a business priority to support automation activities. An API can be purpose-built for a bespoke integration (typical of legacy systems), or alternatively a standard connector can be developed between industry standard systems such as ERP’s and Service Management platforms. Managing these integrations becomes a complex operational task as updates and new releases to the integrated systems (and enabling technologies), can lead to intensive release management and testing activities. Security is also of utmost concern when managing integrations as the API provides a potential entry-point from either system integration direction – the API has become a preferred target for malicious attacks on systems and networks.

Clustering

Clustering provides users with a new way of interacting with content in their repository. It provides an enhanced analysis capability directly from the 3D Visualizer by logically grouping objects based on their relationships, concepts, and definitions. Filters can be applied to the clusters through the table-based view using existing functionality to focus analysis efforts (for example only clustering objects that are related to a risk with a high impact). The number of clusters can also be defined by the user to provide a broader or more concise result.

Model Gallery

QualiWare 10.8 introduces a new Model Gallery feature. The model gallery is a visualization that enables a group of processes, integrations, or applications to be decomposed or expanded into a single canvas or gallery of models. The gallery view allows a focused view of multiple models without having to open separate tabs or windows.