EA3 artifact A2.2 System/Operations Matrix
The System/Operations Matrix relates operational activities to system functions within / between lines of business throughout the enterprise.
- Relates operational activities to system functions
- Identifies the transformation of an operational need into a purposeful action performed by a system
- Supports decision making as follows:
- Identify ‘stovepipe’ systems and opportunities for automation
- Identify redundant systems and functions
- Analyze gaps in performance
- Target investment opportunities
