Business Architects | QualiWare Center of Excellence

Work Model

Purpose: The purpose of the Work Model template is to document development methods or project models.

Core concerns: The Work Model template enables you to model Project Activities, Milestones, Results, Quality Controls, Document Structures and Business Scopes. These objects are joined by Connections indicating a flow.

The Work Model template can, for example, be used by Enterprise Architects to document the Enterprise Architecture process from start to finish while covering all the project activities, milestones, and results. The Work Model helps ensure a standardized approach.

Below, you can see a few examples of Work Models utilizing a variety of the available objects:

The above model shows a simple project flow enriched with mile stones, results and a quality control.

The above model illustrates another generic model for a software development project – this example has more milestones inserted as well as added document structures containing project deliverable templates.

Relation to other templates: The Work Model template should be used to document project activities – to document business processes and workflows should be documented in Business Process Networks, Workflow Diagrams or Business Process Diagrams.

For a more detailed view of the structure of a project’s results and resources, a Work Breakdown Structure template should be used.

Properties and metadata: The Work Model can for example retain the following information:

A description of the diagram
Link to the owner of the model
Link to the one responsible for the model
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Work Model, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Workflow Diagram

Purpose: The purpose of the Workflow Diagram template is to document the Business Processes of an enterprise at the activity level.

Concerns: The Workflow Diagram template should be used to document the Activities, Roles, Business Events, Activity Paths and Workflow Conditions of a Business Process. Available in the default modeling syntax are also Business Objects, External Objects, Information Systems, Database, Inventory, Information Flow and Logistical Flow. The syntax can be easily extended to include more objects such as Requirements, Business Rules and Goals. Below you can see an example of a Workflow Diagram with multiple Roles that are modelled vertically:

Relation to other templates: The Workflow Diagram does not support BPMN, if using that notation, you should model in the Business Process Diagram template. The Workflow Diagram can link to other Workflow Diagrams and are typically linked to by Business Process Networks. In the picture below, you can see another example of a Workflow Diagram. Here the Roles are modelled horizontally and you can see the links to and from other diagrams at two Business Events (‘ECR completed’ and ‘Rework’):

Other functionalities: In QLM, you can control which buttons related to risk management are shown below activities. You can choose to hide or show Risks, Controls and Key Controls. Both Controls and Key Controls are a type of Activity. From the Risk related toolbars (available via the “Actions” tab on the right-hand side of the Canvas in QLM) choose the following button to control what button panels appear on the Activity objects:

Properties and metadata: The Workflow Diagram can for example retain the following information:

A description of the diagram
Information on cost and duration of the process
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Workflow Diagram’s properties dialogue window, where the diagram’s properties can be viewed and edited:

Strategy Model

Purpose: The purpose of the Strategy Model template is to document the strategy of the enterprise in a series of models and dashboards.

Core concerns: The Strategy Model template should be used to document the enterprise’s strategy via a wealth of models and dashboards. Vast amounts of different symbols are available in the Strategy Model template, which is why it might be tempting to model everything in the Strategy Model template. However, the template should only be used to model an enterprise’s strategy, as diagram specific connection types are not present in this template.

Below, you can see an example of a SWOT diagram modelled in the Strategy Model Template:

Other functionalities: The Strategy Model template can also be used to build CxO specific dashboards containing strategically critical systems, processes, goals and KPIs for the given CxO, as seen in this example:

Relation to other templates: The Strategy Model template can be used in addition to other strategic templates such as the Business Ecosystem, the Business Capability Model, the Business Canvas and the Strategic Roadmap.

Properties and metadata: The Strategy Model template can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Strategy Model’s properties dialogue window, where the properties can be viewed and edited:

Stakeholder Model

Purpose: The purpose of the Stakeholder Model template is to document internal and external individuals or groups who have a stake in for example an enterprise or a project. Below, you can see an example of a Stakeholder Model of Order Management:

Core concerns: Stakeholders can be grouped via Business Scope. Stakeholder relations are illustrated via the Interaction connection. Beyond this, you can enrich the Stakeholder Model with Capabilities, Business Processes, Information Systems, Initiatives, and Projects. Below, you can see several groupings of stakeholders:

Relation to other diagrams: The Interaction connections in the Stakeholder Model can be broken down into Requirement Models. The internal structure of the organization is modelled in an Organization Diagram while the interaction between the organization and its external environment can be modelled in a Business Ecosystem.

Properties and metadata: The Stakeholder Model can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Stakeholder Model’s properties dialogue window, where the properties can be viewed and edited:

Regulation Diagram

Purpose: The purpose of the Regulation Diagram template is to document those regulations the enterprise is subject to in detail, so it can be identified how the enterprise must adhere to them. Regulation diagrams is often used to document compliance by use of compliance matrices.

Core concerns: The Regulation Diagram template can model Regulations, Licenses, Business Scopes, Activities, Business Objects and their Connections. With this pallet of objects, you can model an overview of the regulations your organization must adhere to and break them down to more detailed diagrams describing their paragraphs. We recommend you keep it simple and link the regulations to the relevant Business Processes rather than modelling them in a complex diagram. Below, you can see two example of how you could model a Regulation Diagram for the ISO 9001:2008 standard:

Relation to other templates: As mentioned, the regulations can be linked to the relevant Business Processes or Activities, that typically are detailed in a Workflow Diagram or Business Process Diagram. The Regulation could then be shown as a link below the relevant Business Process or Activity:

How the enterprise will live up to the requirements from the different regulations can also be modelled in a Requirement Model.

Properties and metadata: The Regulation Diagram can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Regulation Diagram’s properties dialogue window, where the properties can be viewed and edited:

Product Rule Table

Purpose: The purpose of the Product Rule Table template is to document the rules pertaining to a specific product.

Core concerns: The Product Rule Table is used as an auxiliary template and functions like a matrix that contains Product Rules.

Below, you can see an example of a Product Rule Table for a balcony:

Relation to other templates: The Product Rule Table is related to templates such as Manufacturing Routing Network, Product Architecture, and Product Variant Master.

Properties and metadata: The Product Rule Table can for example retain the following information:

A description of the table
Audits (auto generated information regarding its current state and access rights)
Matrix Behavior

The above picture shows the properties dialogue window for the Product Rule Table where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Decision Model

Purpose: The purpose of the Decision Model template is to document complex decisions by modelling decision trees that illustrates decision gates. Below you can see an example of a Decision Model:

Core concerns: Complex decisions can be documented as decision trees. The model illustrates the Business Decision and its underlying Rule Families. The Rule Families can contain Rule Family Tables, that precisely describe the outcome of a given set of variables. Below you can see an example of a Rule Family Table:

Relation to other templates: Where the Decision Model template illustrates the decision gates, the end to end process is described in either a Work Flow Diagram or a Business Process Diagram.

Properties and metadata: The Decision Model can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Decision Model’s properties dialogue window, where the information can be viewed and edited:

Customer Journey Map

Purpose: The Purpose of the Customer Journey Map template is to document the customer’s journey from awareness to the end of their interaction with an organization, covering possible touch points from the customer’s perspective.

Core Concerns: The Customer Journey Map template allows you to model connections between different Personas, Customer Journey Phases, Touch Points, Goals, Roles, Locations, Channels, Technology and the aspects from a SWOT analysis.

You can choose to model both a current state and a desired future state of the customer journey and use the documentation for process improvement. Below is an example of a current state model and a future state model:

Current state model:

Desired future model:

Other functionalities: The customer’s touchpoints can be elaborated upon with four scores for Customer Satisfaction, Customer Importance, Customer Effort and Net Promoter Score. Particularly vital touchpoints can be designated as a Moment of Truth.

Relation to other templates: The Customer Journey Map can be used as a groundwork for a strategic change, which for example can be modelled in a Work Model, a Business Capability Model and/or a Strategy Model.

Properties and metadata: The Customer Journey Map can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

The above picture shows the properties dialogue window for the Customer Journey Map, where you can view and edit the diagram’s properties.

For more information: on Customer Journey Mapping, please view our webinar Experience Mapping – Customer Obsession for IT and Digital Professionals with Milan Guenther and Katharina Weber.

Business Process Network

Purpose: The purpose of the Business Process Network is to at document a mid- to high-level view of Business Processes and their interrelationships.

Core concerns: The Business Process Network template enables the documentation of top to mid-level processes. The core objects available to model with are Business Processes, Business Events, Business Objects, Business Scope, Information Systems, and different types of connections. Below you can see two examples of a Business Process Network modelled in different styles.

High level process view without business events or connections between processes:

High-level process view where business events and connections indicate a flow between processes, stakeholders and customers:

Relation to other templates: The top-level processes would typically be broken down to one or more levels of mid-level processes. The last level of Business Process Networks can then be broken down to several Workflow Diagrams or Business Process Diagrams detailing the activities contained within the business process

Properties and metadata: The Business Process Network can for example retain the following information:

Description of the diagram
Link to the owner of the diagram
Link to the one responsible for executing the processes in the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

In the picture below you can see the Business Process Network’s properties dialogue window, where the diagrams properties can be viewed and edited:

Business Process Diagram

Purpose: The purpose of the Business Process Diagram template is to enable workflow modelling using the industry standard BPMN (Business Process Modeling Notation).

Core concerns: The Business Process Diagram template supply you with the BPMN icons that enable you to draw a workflow diagram. These icons include different types of events, activities, gateways, connectors, as well as pools, lanes and artifacts such as data objects and messages. The Business Process Diagram is typically used to illustrate business processes and software processes used in requirement documentation. Below is an example of a classic BPMN diagram with swimlanes:

To ensure the right BPMN syntax, the Business Process Diagram template will continuously perform Graphic Syntax Checks while you model. When a graphic syntax error occurs, you will be met with an error message like the one shown below:

Other functionalities: The Business Process Diagram can enable the execution and automation of a process when the diagram is converted into XML type files.

If you don’t wish to have a visible pool in your diagram, you can choose to have a ‘default pool’ that doesn’t have to be graphically represented. You can see an example of a diagram without pool and lanes below:

Relation to other templates: The Business Process Diagram template is exclusively aimed at modeling using the BPMN standard. If the BPMN is not chosen as a mandatory standard, the WorkFlow Diagram template, which has fewer syntax limitations, can be used instead.

The Business Process Diagram is typically linked as a decomposition of a Business Process contained in a Business Process Network template.

Properties and metadata: The Business Process Diagram can for example retain the following information:

Description of the diagram
Expression and query language
Link to the owner of the process
Link to the one responsible for executing the process
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

In the picture above you can see the Business Process Diagram’s properties dialogue window, where the diagram’s properties can be viewed and edited:

For more information: about the BPMN standard please visit OMG’s dedicated website.