Purpose: The purpose of the Environmental Impact Diagram template is to document the environmental aspects and impacts for an Activity or Business Process.
Core concerns: The Environmental Impact Diagram enables you to model Business Functions, Activities, Business Objects, Environmental Aspects (Environmental Aspect, Environmental Impact, Health and safety impact) and Business Scopes. These elements can then be connected by Impact Quantities.
Below, you can see an example of an Environmental Impact Diagram, detailing the Environmental aspects and Health and safety impact:
The diagram shows all identified aspects and modes of impact for one or more specific processes.
Relation to other templates: The Environmental Impact Diagram is related to the Lifecycle Assessment diagram as well as templates containing Activities, Business Functions, Lines of Business, and Logistical Flows. As such, it is related to, for example, Business Process Diagrams, Workflow Diagrams, Business Diagrams, and Strategy Models.
Properties and metadata: The Environmental Impact Diagram template can for example retain the following information:
A description of the diagram
Link to the owner
Link to the responsible
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
The above picture shows the properties dialogue window for the Environmental Impact Diagram, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.
Purpose: The purpose of the Enterprise Investment Portfolio template is to model enterprise goals and investments.
Core concerns: The Enterprise Investment Portfolio template enables you to model Goals, Projects, and Initiatives. The projects and initiatives can be connected to enterprise goals them through Project Contributions, that show the viable minimum and optimistic maximum of the value contribution. Below, you can see an example of an Enterprise Investment Portfolio, where the way goals are realized is visualized:
Other Functionalities: By using the Enterprise Investment Actions tab, you can create, for example, a Portfolio Value matrix, which offers another way to view the same data:
Relation to other templates: The Enterprise Investment Portfolio is a strategic template and is as such related to the enterprise’s Strategy Model, Strategic Roadmap, Business Canvas and Innovation Canvas. The projects contained in the initiatives can also be further described in the Work Model template.
Properties and metadata: The Enterprise Investment Portfolio template can for example retain the following information:
A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
The above picture shows the properties dialogue window for the Enterprise Investment Portfolio template, where you can view and edit the diagram’s Properties in QualiWare Lifecycle Manager.
For more information: This model type is used in the Enterprise Investment Methodology developed by Chris Potts and QualiWare. To learn more about Enterprise Investment, you can about it here:Enterprise Investment.
Purpose: The Purpose of the Customer Journey Map template is to document the customer’s journey from awareness to the end of their interaction with an organization, covering possible touch points from the customer’s perspective.
Core Concerns: The Customer Journey Map template allows you to model connections between different Personas, Customer Journey Phases, Touch Points, Goals, Roles, Locations, Channels, Technology and the aspects from a SWOT analysis.
You can choose to model both a current state and a desired future state of the customer journey and use the documentation for process improvement. Below is an example of a current state model and a future state model:
Current state model:
Desired future model:
Other functionalities: The customer’s touchpoints can be elaborated upon with four scores for Customer Satisfaction, Customer Importance, Customer Effort and Net Promoter Score. Particularly vital touchpoints can be designated as a Moment of Truth.
Relation to other templates: The Customer Journey Map can be used as a groundwork for a strategic change, which for example can be modelled in a Work Model, a Business Capability Model and/or a Strategy Model.
Properties and metadata: The Customer Journey Map can for example retain the following information:
A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.
The above picture shows the properties dialogue window for the Customer Journey Map, where you can view and edit the diagram’s properties.
Purpose: The purpose of the Business Process Network is to at document a mid- to high-level view of Business Processes and their interrelationships.
Core concerns: The Business Process Network template enables the documentation of top to mid-level processes. The core objects available to model with are Business Processes, Business Events, Business Objects, Business Scope, Information Systems, and different types of connections. Below you can see two examples of a Business Process Network modelled in different styles.
High level process view without business events or connections between processes:
High-level process view where business events and connections indicate a flow between processes, stakeholders and customers:
Relation to other templates: The top-level processes would typically be broken down to one or more levels of mid-level processes. The last level of Business Process Networks can then be broken down to several Workflow Diagrams or Business Process Diagrams detailing the activities contained within the business process
Properties and metadata: The Business Process Network can for example retain the following information:
Description of the diagram
Link to the owner of the diagram
Link to the one responsible for executing the processes in the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
In the picture below you can see the Business Process Network’s properties dialogue window, where the diagrams properties can be viewed and edited:
Purpose: The purpose of the Business Process Diagram template is to enable workflow modelling using the industry standard BPMN (Business Process Modeling Notation).
Core concerns: The Business Process Diagram template supply you with the BPMN icons that enable you to draw a workflow diagram. These icons include different types of events, activities, gateways, connectors, as well as pools, lanes and artifacts such as data objects and messages. The Business Process Diagram is typically used to illustrate business processes and software processes used in requirement documentation. Below is an example of a classic BPMN diagram with swimlanes:
To ensure the right BPMN syntax, the Business Process Diagram template will continuously perform Graphic Syntax Checks while you model. When a graphic syntax error occurs, you will be met with an error message like the one shown below:
Other functionalities: The Business Process Diagram can enable the execution and automation of a process when the diagram is converted into XML type files.
If you don’t wish to have a visible pool in your diagram, you can choose to have a ‘default pool’ that doesn’t have to be graphically represented. You can see an example of a diagram without pool and lanes below:
Relation to other templates: The Business Process Diagram template is exclusively aimed at modeling using the BPMN standard. If the BPMN is not chosen as a mandatory standard, the WorkFlow Diagram template, which has fewer syntax limitations, can be used instead.
The Business Process Diagram is typically linked as a decomposition of a Business Process contained in a Business Process Network template.
Properties and metadata: The Business Process Diagram can for example retain the following information:
Description of the diagram
Expression and query language
Link to the owner of the process
Link to the one responsible for executing the process
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
In the picture above you can see the Business Process Diagram’s properties dialogue window, where the diagram’s properties can be viewed and edited:
Purpose: The purpose of the Business Object Model is to present a structured view of an organization’s products and services.
Core concerns: The focus of this template is the Business Object that can be described through Decomposition, Generalization, Association and Dependency with other Business Objects. Notes can be used to group Business Objects, for example as High-Growth Revenue Products, as seen in the below model:
The modelling syntax can be extended to also include strategic elements such as: Requirements, Problems, Change Requests, Goals, Performance Indicators and policies. They can be connected to the Business Objects through Strategic Alignment.
Relation to other templates: The Business Object Model belongs to the Information domain where it offers a conceptual and logical view of an organizations products and services. As such, it is related to templates such as Product Canvas, Product Roadmap and Product Variant Master
Properties and metadata: The Business Object Model can for example retain the following information:
A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
The above picture shows the properties dialogue window for the Business Object Model, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.
Purpose: The purpose of the Business Ecosystem template is to enable an organization to understand itself from an outside-out perspective by modelling the environment in which the organization is embedded.
Core concerns: The Business Ecosystem supplies five elements to model with: Business, People, Things, Business Interaction and Business Moment. The Business Ecosystem template should primarily be used for modeling entities outside the enterprise to identify new business opportunities in the form of Business Moments.
Above you can see a model of a Business Ecosystem. The blue areas are Business Moments, where the interactions between People, Businesses and Things create business opportunities for your enterprise.
Relation to other templates: The Business Ecosystem model is based on the Enterprise Design theories and is as such in the same family as the Customer journey map.
Properties and metadata: The Business Ecosystem can for example retain the following information:
A description of the diagram
Link to the owner of the application architecture
Link to the one responsible for the application architecture
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.
For more information: If you want to learn more about Enterprise Design, we have a four-part webinar by Milan Guenther available for viewing. You can also visit Milan’s website, where you can learn more about the Enterprise Design framework.
Purpose: The purpose of a Business Diagram is to show the functional structure and relationships of the whole or part of an organization.
Core concerns: The Business Diagram template enables you to model Business Functions, Information Systems, Inventory, Business Scope, Lines of Business, Information Flow and Logistical Flow. The diagram’s syntax can be extended to also include strategic elements such as Goals, Objectives, Stakeholders and Performance Indicators.
The Business Diagram should be broken down into several levels of recurring Business Diagram templates. In the model below, you can see an example of a high-level Business Diagram showing Business Functions and their Information Flows and Logistical Flows – describing the flow of products and services – in this case for a car rental service.
The Business Functions are placed with the operational functions in the bottom together with the Logistical Flow and with management control at the top of the Business Diagram.
On lower levels (decompositions) of Business Diagrams, Information Systems are placed close to the Business Functions that are responsible for or own the Information Systems.
Relation to other templates: The Business Diagram can be used as an addition to a Business Process Network and Strategy Models, giving a practical view of how the organizations functions fit together, illuminating interdependencies.
Properties and metadata: The Business Diagram can for example retain the following information:
A description of the diagram
Link to the owner of the Diagram
Link to the one responsible for the Diagram
Indication of the diagram portrays an as-is situation or a to-be situation
The Perspective can be defined as either: Holistic, Sub-functional, Process, or IT Focused.
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
The above picture shows the properties dialogue window for the Business Diagram where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.
Purpose: The purpose of the Business Capability Model template is to provide an overview of the of the state and health of an enterprise in the form of its Capabilities.
Core concerns: The Business Capability Model is a simple template that by default only allows for the modelling of Capabilities with the possibility to add notes if needed. The metadata of the Capabilities – such as status and importance can then be graphically displayed in the business capabilities to create a useful overview.
The stripe on the left side to represent Business Importance and two dots representing Business Maturity and Target Maturity. The new design scales better and provides management with a single view of important strategic capabilities with a plan for improvements. Also it allows the business architect to highlight a set of capabilities by coloring the symbol’s background – a widely used technique.
Business Capability model with new symbol design
In the picture above you can see an example of a Business Capability Model. Here the Business Capabilities are grouped in different areas and the status and importance of them are shown by their green, yellow or red colorings.
In this Business Capability Model (shown above), more attributes are shown at the right-hand side of the Capability. This way you can get a more detailed view of the state of your enterprises Capabilities.
Other functionalities: Using the Analysis tool, the information from the Business Capability Model template can generate maturity- and score heat maps, hierarchies, score views, capability contexts, gap analyses, dashboards, and what-if-, impact- and investment analyses.
Relation to other templates: The Business Capability Model is a strategic template and is as such complimentary to for example the Strategy Model and Work Model. It can be used to illustrate a change process going from one set of capabilities to another. A Capability can link to the Business Processes that uses it as well as the resources it employs. This way it can also be analyzed which Business Processes would be affected by the improvement or worsen of a given Capability.
It is easy to update and analyse the capability models via the standard views on the web:
The capabilities in a Business Capability Model can easily be scored and presented in filterable and editable lists via the spreadsheet functionality in e.g. the Properties view
The capabilities can be presented in a Capability heatmap
From the Delivered by view you can analyze and update relations between capabilities and initiatives, processes, applications and information-objects.
Properties and metadata: The Business Capability Model can for example retain the following information:
A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.
The above picture shows the properties dialogue window for the Business Capability Model where you can edit the diagram’s properties.
Note that the Capabilities’ metadata that are exhibited in the Business Capability Model is not further described here as they belong to the Capability object and not the Business Capability Model template.
Core concern: Usually, a Balanced Scorecard Diagram template measures the state of the enterprise via Key Performance Indicators that are categorized into four different perspectives using Business Scopes. Aside from this, the template enables you to model general concepts and cause/effect.
Below, you can see an example of a Balanced Scorecard Diagram:
Relation to other templates: The Balanced Scorecard Diagram can be used to create a Performance Evaluation Model or a Strategic Management Diagram the Key Performance Indicators it contains can be broken down into Performance Diagrams offering a detailed view of how the organization performs. If CXO dashboards are to be created, the Strategy Model should be used instead.
Properties and metadata: The Balanced Scorecard Diagram can for example retain the following information:
A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram.
The above picture shows the properties dialogue window for the Balanced Scorecard Diagram, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.
