Enterprise Design Webinar Series

Our series of four webinars with Milan Guenther is now available for viewing at any time. The webinars cover these topics: Reinventing IT: How Strategic Enterprise Design Leads Digital Transformation Experience Mapping: Customer Obsession for IT and Digital professionals Enterprise Design Sprints: Empowering your Intrapreneurs for Rapid Innovation Scaling Enterprise Design: a Management Framework for ... Read more

Experience Mapping – Customer Obsession for IT and Digital Professionals

Watch the recording of webinar, 2 December 2016 Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these insights? Too … Read more