Diagrams | QualiWare Center of Excellence

Lifecycle Assessment Diagram

Purpose: The purpose of the Life Cycle Assessment Diagram template is to document the relations for an activity or product in a lifecycle context.

Core concerns: The Lifecycle Assessment Diagram concerns itself with modelling elements in a company that interact with the environment. The template enables you to model Environmental Aspects and Objectives for Activities in your organization. This template allows you to model Business Objects, Activities, Performance Indicators, Business Connection, Goals, Policies, Critical Success Factors, Change Requests and Problems. These elements can be grouped into Categories and connected by Impact Quantity, Recycling, Logistical Flows, Information Flows, and Activity Paths.

Below, you can see an example of a Lifecycle Assessment Diagram for a Product, from production to packaging, focusing on reducing unbiodegradable waste:

The elements used in this example are Business Objects as input and output, Activities showing Logistical Flows and Recycle under Process. Under the Environment Category, Environmental Aspects, Impact and Objectives are identified and Policies for reaching the Objectives are also included. The diagram focus on a single Environmental impact: Waste. You can also choose to map out several Environmental impacts that are relevant to a specific activity or product.

Relation to other templates: The Environmental Aspects and Impacts from the Lifecycle Assessment Diagram can be further explored in the Environmental Impact Diagram. The Lifecycle Assessment Diagram is also related to the Business Process Diagram and Workflow Diagram, in the sense that they all are related to detailing aspects of processes. The Lifecycle Assessment Diagram can also be decomposed from the Inventory object shown in, for example, the Production Site template.

Properties and metadata: The Lifecycle Assessment Diagram template can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Lifecycle Assessment Diagram template, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

For more information: You can learn more about Lifecycle Assessment on the US Sustainable Facilities Tool website or turn to ISO standard 14040.

Integration View

Purpose: The purpose of the Integration View template is to document the routing of integrations between systems.

Core concerns: The Integration View template enables you to model Information Systems, System Components and External Entities (a source to or a receiver of information from a system), and connect them using Integration Flows.

Below is an example of an Integration View concerning the flow of test data:

Relation to other templates: The Integration View belongs to the Application layer of the architecture and is as such related to the Application Architecture Diagram, the Data Flow Diagram and the Component Diagram.

Properties and metadata: The Integration View template can for example retain the following information:

A description of the model
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Integration View template where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Innovation Canvas

Purpose: The Purpose of the Innovation Canvas is to model ideas for Innovation detailing their goals and ideas for action.

Core concerns: The Innovation Canvas allows you to model an innovation detailing the ideas that exist in relation to it. In the example below, the goals of the innovation have also been defined and attached. Goals, vision, mission and many more strategic objects are available in the default extended syntax for the diagram, enabling you to model your ideas for innovation in as much detail as you prefer.

Relation to other templates: The Innovation Canvas is a strategic template and the elements modelled in it can easily be connected to other strategic templates such as a Strategy Model, Enterprise Investment Portfolio, Business Canvas or Business Capability Model.

Properties and metadata: The Innovation Canvas can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

In the picture below you can see the Innovation Canvas’ properties dialogue window, where the properties can be viewed and edited:

Infrastructure Diagram

Purpose: The purpose of the Infrastructure Diagram template is to document the physical infrastructure of the enterprise, which includes but is not limited to databases, wires, firewalls, computers etc.

Core concerns: The Infrastructure Diagram enables you to model your organizations infrastructure including: Computer Categories, Computers, Firewalls, Printers, Networks, Connection Points, Peripherals, Locations, Information Systems, System Components, Databases, Network Connections, Object Dependencies, Technology Domains, Technology Capabilities and Technology Components.

The models below exemplify how you would construct this type of diagram:

Relation to other templates: The Infrastructure Diagram template should not be used to document logical architecture, as the connections available in an Infrastructure Diagram are predominately geared towards documenting physical information about IT infrastructure. The Infrastructure Diagram can through its components be linked to other architectural diagrams such as the Application Architecture Diagram, and the data they contain. This way, if a firewall is breached, you would be able to very quickly identify what data has been vulnerable.

Properties and metadata: The Infrastructure Diagram can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Infrastructure Diagram, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Freehand Diagram

Purpose: The purpose of the Free Hand Diagram template is to document using drawings that do not match any of the other structured diagram templates.

Core concerns: The Freehand Diagram template enables you to, for example, insert a General Concept, paste a picture file on it and describe it using Freehand symbols. You can also link to other diagrams from it. The Freehand symbols used can be placed either on or behind the Picture you choose and present information or links when clicked on.

Objects available in the Freehand Diagram template:

The Free Hand Diagram template should not be used to document any information that can be documented in other templates.

Below, you can see two examples of Freehand Diagrams, where the Freehand Objects are made visible:

Relation to other templates: The Freehand Diagram can, because of its flexibility, be related to any of QualiWare’s diagram templates. It can be a decomposition of Logistical Flows, Business Functions, Lines of Buisness, Business Scopes, Activities, Inventory and Information Systems.

Properties and metadata: The Freehand Diagram template can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Freehand Diagram template, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Firewall

Purpose: The purpose of the Firewall template is to document network zones designated by firewalls.

Core concerns: The Firewall template enables you to model Zones, Computers, Networks and Firewall Policies to create a model of a firewall. A firewall is used to control the communication between different networks, typically for security reasons.

Graphical representation of objects:

A Firewall diagram will typically show the Zones of the firewall and the communication policies/rules (Firewall Policies) that exist between the zones. Below, you can see an example of a Firewall diagram containing Zones and Servers (represented by the Computer object):

Relation to other templates: The Firewall template is a technology template and related to the Infrastructure Diagram.

Properties and metadata: The Firewall template can for example retain the following information:

A description of the diagram
Link to Vendor and Hardware
Link to servers
Contract information
Details about resources, costs and benefits
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Firewall template, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Environmental Impact Diagram

Purpose: The purpose of the Environmental Impact Diagram template is to document the environmental aspects and impacts for an Activity or Business Process.

Core concerns: The Environmental Impact Diagram enables you to model Business Functions, Activities, Business Objects, Environmental Aspects (Environmental Aspect, Environmental Impact, Health and safety impact) and Business Scopes. These elements can then be connected by Impact Quantities.

Below, you can see an example of an Environmental Impact Diagram, detailing the Environmental aspects and Health and safety impact:

The diagram shows all identified aspects and modes of impact for one or more specific processes.

Relation to other templates: The Environmental Impact Diagram is related to the Lifecycle Assessment diagram as well as templates containing Activities, Business Functions, Lines of Business, and Logistical Flows. As such, it is related to, for example, Business Process Diagrams, Workflow Diagrams, Business Diagrams, and Strategy Models.

Properties and metadata: The Environmental Impact Diagram template can for example retain the following information:

A description of the diagram
Link to the owner
Link to the responsible
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Environmental Impact Diagram, where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.

Enterprise Investment Portfolio

Purpose: The purpose of the Enterprise Investment Portfolio template is to model enterprise goals and investments.

Core concerns: The Enterprise Investment Portfolio template enables you to model Goals, Projects, and Initiatives. The projects and initiatives can be connected to enterprise goals them through Project Contributions, that show the viable minimum and optimistic maximum of the value contribution. Below, you can see an example of an Enterprise Investment Portfolio, where the way goals are realized is visualized:

Other Functionalities: By using the Enterprise Investment Actions tab, you can create, for example, a Portfolio Value matrix, which offers another way to view the same data:

Relation to other templates: The Enterprise Investment Portfolio is a strategic template and is as such related to the enterprise’s Strategy Model, Strategic Roadmap, Business Canvas and Innovation Canvas. The projects contained in the initiatives can also be further described in the Work Model template.

Properties and metadata: The Enterprise Investment Portfolio template can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Enterprise Investment Portfolio template, where you can view and edit the diagram’s Properties in QualiWare Lifecycle Manager.

For more information: This model type is used in the Enterprise Investment Methodology developed by Chris Potts and QualiWare. To learn more about Enterprise Investment, you can about it here:Enterprise Investment.

Customer Journey Map

Purpose: The Purpose of the Customer Journey Map template is to document the customer’s journey from awareness to the end of their interaction with an organization, covering possible touch points from the customer’s perspective.

Core Concerns: The Customer Journey Map template allows you to model connections between different Personas, Customer Journey Phases, Touch Points, Goals, Roles, Locations, Channels, Technology and the aspects from a SWOT analysis.

You can choose to model both a current state and a desired future state of the customer journey and use the documentation for process improvement. Below is an example of a current state model and a future state model:

Current state model:

Desired future model:

Other functionalities: The customer’s touchpoints can be elaborated upon with four scores for Customer Satisfaction, Customer Importance, Customer Effort and Net Promoter Score. Particularly vital touchpoints can be designated as a Moment of Truth.

Relation to other templates: The Customer Journey Map can be used as a groundwork for a strategic change, which for example can be modelled in a Work Model, a Business Capability Model and/or a Strategy Model.

Properties and metadata: The Customer Journey Map can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the accuracy of the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram
Project status: information about budgeted and actual man-hours spent, percentage completed and the latest milestone, result and quality control of a change process.

The above picture shows the properties dialogue window for the Customer Journey Map, where you can view and edit the diagram’s properties.

For more information: on Customer Journey Mapping, please view our webinar Experience Mapping – Customer Obsession for IT and Digital Professionals with Milan Guenther and Katharina Weber.

Configuration Diagram

Purpose: The purpose of the Configuration Diagram template is to document a well-defined combination of documents and files to enable an explorer functionality.

Core concerns: The Configuration Diagram template enables you to model Document Categories, External Documents, and Document Revisions (which store references to files containing a revision of an External Document).

The Configuration Diagram should be used to link external documents like CAD-files, word processor documents, spreadsheets etc. including the applications that must be used to view or modify the documents, to the repository.

Other functionalities: Controlling paper documents and their distribution is also possible with this diagram type.

The diagram contains embedded revision control of the external documents. This functionality is based on the following placement of the repository related documents:

Directory structure example:
c:\qwc\
. db\…
. demos\…
. guides\…
. models\…
. Projects\
. . repdb1\…
. . repdb2\…
. . …
. . repdbx\
. . . in\…
. . . out\…
. . . Docs\< here are all related documents placed >

Relation to other templates: The Configuration Diagram can be contained in a Workflow Diagram, be linked as ‘Relevant Documentation’ for a Project Activity and be a decomposition of a Business Scope.

Properties and metadata: The Configuration Diagram template can for example retain the following information:

A description of the diagram
Link to the owner of the diagram
Link to the one responsible for the diagram
Audits (auto generated information regarding its current state and access rights)
Associated documents, diagrams and other objects
Inherent Risk detailing risk considerations
Governance information detailing information about the published diagram and who has been involved in the approval of the diagram

The above picture shows the properties dialogue window for the Configuration Diagram template where you can view and edit the diagram’s properties in QualiWare Lifecycle Manager.